Our Return Policy
At JURA BY BATOOL, we want you to be completely in love with your purchase. If for any reason you are not entirely satisfied with your item, we are here to help. Our policy allows you to return or exchange any eligible items within 30 days of the date you received your order. We are committed to a simple and straightforward process, so you can shop with confidence knowing that we have you covered.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and unused, with all original tags and labels attached. Please take care to avoid any marks from makeup, deodorant, or fragrances when trying on garments. Items returned to us in a non-sellable condition will not be eligible for a refund or exchange and may be sent back to you at your expense.
To start a return, please contact our customer care team at [Your Customer Service Email] with your order number and the reason for your return. We will provide you with detailed instructions and a return shipping address. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that original shipping fees are non-refundable.
In the rare event that you receive an item that is damaged, defective, or incorrect, please contact us immediately within 7 days of delivery. We will prioritize your request and cover all costs associated with returning the faulty item and sending you a replacement. Please note that items marked as "Final Sale" or purchased on clearance are not eligible for return or exchange. We thank you for your understanding.
